Team Success Operations & Manager
BDV Solutions
Employment Type
Full-time
About BDV Solutions, LLC
BDV Solutions, LLC (BDV) is the leading provider of global talent for U.S. businesses, connecting thousands of skilled, unskilled, and seasonal employees with opportunities across TN, H-1B, H-2B, and E-B3 visa programs. BDV is also the fastest-growing cultural exchange company, facilitating transformative career-development experiences through J-1 Visa Intern, Trainee, and Teacher programs, offering full cultural immersion in the U.S. Our mission is twofold in bridging global talent with American business: driving workforce solutions and providing cross cultural exchange experiences.
Position Overview
The Team Success and Operations Manager is a pivotal leadership role responsible for overseeing the daily operations and team management of a dynamic group of 5-10 business development specialists and key account managers (program coordinators). This role requires a "people person" who leads with empathy and motivation while fostering a collaborative and productive work environment. The ideal candidate will provide strategic direction, ensure operational excellence, and inspire the team to meet and exceed business objectives. The Team Success and Operations Manager reports to the CEO.
Duties & Responsibilities
In this role, you will:
Leadership and Team Development:
- Lead, mentor, and coach a team of business development specialists and program coordinators.
- Provide ongoing support, address team concerns, and foster problem-solving capabilities.
- Organize and lead quarterly in person and virtual team events to enhance collaboration and morale.
- Foster an enjoyable work environment to endeavor staff retainment
- Relationship and Culture Management:
- Cultivate a positive and inclusive company culture.
- Liaison and main point of contact of other business units such as visa designation and support department as well as (overseas) recruitment departments
- Support initiatives to integrate new cities or cultural elements into the team's dynamic.
- Facilitate communication between teams and projects to enhance collaboration
Office Administration and Operations:
- Oversee daily office management, including administration, maintenance, and inventory management.
- Manage vendor relationships, contracts, and supplies; set up workstations and order equipment as needed.
- Organize and maintain a clean and professional office environment
- Manage office expenses, client billing, invoice reconciliations, manage office calendar.
- Monitor team updates to billing modules within accounts.
Team Performance and Process Improvement:
- Follow up with team members on client database updates, pending actions, and ongoing placements.
- Ensure program coordinators maintain accurate and up-to-date employer and placement records.
- Update and refine Standard Operating Procedures (SOPs) to improve efficiency.
- Run weekly, monthly, quarterly and yearly reports as necessary
- Make recommendations for improvement
- Compliance and Contracts:
- Stay informed about relevant legal requirements, including J-1 visa regulations, and ensure compliance across operations.
- Manage contracts, including Hilton and other partner agreements.
- Support contract review process
Business Development:
- Identify market trends and explore new opportunities.
- Drive innovative business ideas to support growth.
- Foster a culture of creativity and collaboration.
- Build strategic relationships to maximize opportunities.
- Analyze data to guide business strategies and decisions.
Qualifications
- Proven leadership and team management experience.
- Excellent organizational skills and attention to detail.
- Familiarity with client relationship management and recruitment processes.
- Ability to lead with empathy, inspire motivation, and manage conflict effectively.
Education and Experience
- Effective oral and written communication skills
- Knowledge of practical technology usage and immersion
- Ability to work with highly diverse populations
- Ability to develop and support productive working relationships
- Ability to effectively manage multiple tasks and assignments
- Driver’s license
- Reliable transportation
Supervisor Responsibility
Proven leadership and team management experience.
Job Location
Atlanta, GA
Workplace Type
Full-time
EEO Statement
The company provides equal employment opportunities to all employees and job applicants. It prohibits discrimination and harassment of any type, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please note that this job description is not designed to cover all activities, duties, or responsibilities. Activities, duties, and responsibilities may change at any time with or without notice.
Apply now
Please fill out the form below to apply for this position.
BDV Solutions, LLC and its entities provide equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
