Visa Support Specialist

Compliance - 60%:

• Review/vet programs that meet regulations requirements, interview candidates and assist in vetting exchange visitor applications for sponsorship for HRC’s program designation
• Coordinate and assemble consular, pre-arrival and orientation packets for sponsored exchange visitors.
• Maintain insurance records, CRM and SEVIS records.
• Assist with program changes and processes such as transfers, extensions, amendments, deviations, etc.
• Assist with travel validations, check in reporting and departures
• Assign EV’s with a Buddy; obtain new buddies
• Monthly reporting: Verify EV’s mailing address to ensure within 50 miles/we have received

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Engagement – 40%

• Interact with exchange visitors by phone, email, video call, chat, etc.
• Provide guidance and support throughout their program through required check-ins by answering basic, mid-level (such as housing, social security, banking, taxes, cultural differences, etc.)
• Provide guidance and support interaction with contacts at the host employers for orientation call and problem resolutions
• Assist and support answering insurance questions and or claims
• Obtain testimonials, photos, videos from EV’s to share on social media throughout their program. Testimonials are requirements from all culinary candidates.
• Obtain flight departure details when a program is completed, shortened or terminated.

Desired Requirements:

• Knowledge of immigration regulations related to J visa categories
• Prior international and/or educational experience strongly preferred
• Prior SEVIS experience preferred
• Customer service experience by phone

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Soft Skill Requirements:

• Helpful/listen: Represents exchange programs on all aspects and holds true empathy or the ability to understand and share the feelings of others. Utilizing strong active listening and the ability to handle difficult and unexpected situations.
• Empathy: Ability to understand a person’s emotions and their perspective.
• Problem solving: Able to solve problems
• Takes initiative to innovative solutions and is prepared to explore new ways to be ahead of new developments. Think outside the box to resolve any issues and bring new ideas to the team. Has a proactive attitude towards new developments.
• Cooperates with colleagues and always strives for mutuality in all relationships balances the interests of all parties involved and maintains the mission statement. Has a positive and persistent attitude to achieve goals.
• Treats colleagues with attention and respect.

Prolonged periods sitting at a desk and working on a computer.